Service Center 7.5 is a significant improvement to the PC repair kit that repair depots, manufacturers, and independent computer repair shops have used for years to speed troubleshooting. The new kit delivers faster, updated diagnostics, and the ability to take detailed snapshots of the system under test to clearly show all changes made to hardware and drivers. You can present a professional image to your customers by providing customizable reports that include your company's logo and contact information.
Your computer repair techs have unprecedented control over both the content and the appearance of the reports generated by Service Center 7.5. These reports can be branded to include your company name, the technician's name, and your company logo. Reports can include system information, test information, and a comparison between any two snapshots of the system that shows all changes made between those snapshots.
A system snapshot is a system profile that you can compare to other system configurations or use for auditing hardware. You can take a snapshot before you begin work, replace hardware and drivers as needed, then take another snapshot after repairs are complete. The differences between the two snapshots, including detailed hardware, software and driver information, can be included in the printed report generated by Service Center. This shows the customer exactly what was done to their system, establishes credibility, and boosts customer confidence. A camera icon on the Home pane makes taking snapshots quick and easy.
Test scripts are series of diagnostics that run automatically when the test script is launched. The Script Editor allows you to create custom test scripts that you can tailor to your specific test needs and save for repeated use. Five predefined, broad-coverage test scripts can be launched with a single click directly from the home screen. You can save an almost unlimited number of custom test scripts and add up to five to the home screen. Note that all tests, including tests for devices not present in the system under test, are included in the script. This allows the script to be used on other systems that might include the devices required to support those tests.
A nearly unlimited number of links to user-defined test scripts, favorite Web addresses, and local files can be added to Service Center 7.5 for quick access when running on multiple systems. Common uses for My Links are to provide easy access to BIOS codes, documentation, often-used programs, and so on. The top 20 links are also available directly from the home screen.
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